AI Transparency & Responsible Use Policy

Last Updated: March 16, 2026

At Ouma, we believe artificial intelligence should support caregivers with transparency, safety, and accountability. This policy explains how AI is used within the Ouma platform.
 

How Ouma Uses AI

Ouma uses artificial intelligence to help caregivers navigate complex care situations by providing:
  • Personalized caregiving guidance
  • Digital care plans based on user input
  • Educational information and caregiving resources
  • Suggestions for next steps and available support services
Our AI tools analyze the information you provide to generate guidance designed to help caregivers make informed decisions.
 

Human Expertise Matters

Ouma combines technology with human expertise. While AI helps deliver guidance quickly and at scale, some services may also involve licensed care professionals, such as social workers or care navigators.
 
AI-generated content is intended to support—not replace—professional judgment.
 

Limitations of AI

AI tools may occasionally generate incomplete, outdated, or incorrect information.
Because of this:
  • AI responses should not be treated as medical advice
  • Users should verify important decisions with qualified professionals
  • Ouma cannot guarantee that AI-generated information will always be accurate or complete
We continuously improve our systems to enhance reliability and safety.
 

Responsible AI Development

Ouma is committed to responsible AI practices, including:
  • Safeguarding user privacy
  • Reducing bias in recommendations
  • Monitoring AI performance and safety
  • Improving transparency in how AI is used
Our goal is to ensure AI serves caregivers ethically and responsibly.
 

Feedback

If you notice inaccurate or concerning information generated by Ouma, please contact us at: support@ouma.ai
Your feedback helps us improve the platform for caregivers everywhere.