Safety & Trust Center

Caregivers deserve guidance they can trust.

At Ouma, we understand that caregivers often share deeply personal information while navigating complex care decisions. Protecting your privacy, using technology responsibly, and providing trustworthy guidance are central to how we build our platform.

Our goal is simple: help caregivers feel confident, supported, and safe every time they use Ouma.

Our Commitment to Caregivers

Ouma was built by experienced care professionals who understand how overwhelming caregiving can be. Every part of the platform is designed with caregivers in mind.

We are committed to:

  • Protecting your privacy
  • Using artificial intelligence responsibly
  • Providing clear and transparent guidance
  • Supporting caregivers with both technology and human expertise

How Ouma Protects Your Information

Your personal information and health-related details deserve the highest level of care.

Ouma uses security and privacy safeguards designed to protect your data.

These protections include:

  • Secure cloud infrastructure
  • Encryption of sensitive information
  • Controlled access to user data
  • Ongoing monitoring and system improvements

We also limit how your information is used and never sell your personal data.

Learn more in our Privacy Policy.

Responsible Use of Artificial Intelligence

Ouma uses artificial intelligence to help caregivers navigate complex care situations quickly and easily.

AI helps us transform what traditionally requires a 4-hour professional care assessment into a digital experience caregivers can access in minutes.

However, AI should always be used responsibly.

At Ouma:

  • AI provides guidance, not medical advice
  • Caregivers remain in control of decisions
  • AI responses may require verification with professionals
  • Our systems are continuously monitored and improved

Learn more in our AI Transparency Policy.

Human Expertise

Technology alone cannot solve caregiving challenges. Compassion and expertise matter.

Ouma combines digital tools with experienced care professionals who understand aging, chronic illness, and family caregiving.

Depending on the service plan, caregivers may connect with:

  • Licensed social workers
  • Care navigators
  • Caregiving experts

These professionals help caregivers understand options, organize care, and feel supported during difficult moments.

Clear Boundaries

Ouma provides guidance and caregiving support, but it is not a healthcare provider.

The platform does not provide:

  • Medical diagnosis
  • Medical treatment
  • Emergency services

If you believe someone is experiencing a medical emergency, call 911 immediately.

For more information, see our Medical Disclaimer.

Transparency

We believe caregivers deserve transparency about how our platform works.

We strive to clearly explain:

  • What Ouma can help with
  • Where professional care is needed
  • How your data is used
  • How our AI tools generate guidance

Our goal is to help caregivers make informed decisions with confidence.

Trust Resources

You can learn more about our policies here:

  • Privacy Policy
  • Terms of Service
  • AI Transparency Policy
  • Medical Disclaimer
  • Care Expert Disclaimer

Questions or Concerns

If you have questions about privacy, security, or safety on the Ouma platform, we’re here to help.

Ouma

Email: support@ouma.ai