Ouma’s Terms of Service

Last Updated: March 16, 2026

Welcome to Ouma. These Terms of Service (“Terms”) govern your use of the Ouma website, mobile application, and services (collectively, the “Services”) operated by Ouma (“Ouma,” “we,” “us,” or “our”).

By accessing or using Ouma, you agree to these Terms. If you do not agree, please do not use the Services.

1. What Ouma Does

Ouma is a digital caregiving platform designed to support family caregivers and individuals navigating aging, chronic illness, disability, and complex care.

Ouma provides:

  • Personalized caregiving guidance
  • Digital care plans
  • AI-assisted caregiving support
  • Educational resources
  • Access to care experts (in certain plans)

Ouma is designed to support caregivers in making informed decisions, but it does not replace medical, legal, or financial professionals.

2. Not Medical Advice

The information provided through Ouma is for informational and educational purposes only.

Ouma does not provide medical advice, diagnosis, or treatment.

You should always consult:

  • Your physician
  • Licensed healthcare professionals
  • Legal or financial professionals

before making medical, legal, or financial decisions.

If you are experiencing a medical emergency, call 911 immediately.

3. Eligibility

To use Ouma, you must:

  • Be at least 18 years old
  • Provide accurate information when creating an account
  • Use the platform only for lawful purposes

You are responsible for maintaining the confidentiality of your login credentials.

4. User Accounts

When creating an Ouma account, you agree that:

  • The information you provide is accurate and current
  • You will keep your password secure
  • You are responsible for activity under your account

Ouma may suspend or terminate accounts that violate these Terms.

5. Care Plans and AI Guidance

Ouma may generate personalized guidance and care plans based on the information you provide.

Because these plans rely on user-provided information and AI technology:

  • Results may not always be complete or accurate
  • Care plans should be used as guidance, not professional advice
  • You remain responsible for decisions regarding care

Ouma is not responsible for outcomes resulting from decisions made using the platform.

6. Privacy and Health Information

Your privacy matters to us.

Ouma may collect and process personal information and health-related information in order to provide services.

Please review our Privacy Policy to understand:

  • What information we collect
  • How it is used
  • How it is protected

While Ouma follows privacy best practices and security safeguards, no digital platform can guarantee absolute security.

7. Paid Subscriptions

Some features of Ouma may require a paid subscription.

Subscription plans may include:

  • Premium tools
  • Care expert consultations
  • Advanced caregiving guidance

Subscription terms:

  • Billing occurs monthly or annually depending on the plan
  • Subscriptions automatically renew unless canceled
  • You may cancel at any time through your account settings

Fees are non-refundable unless required by law.

8. Access to Care Experts

Some Ouma plans may provide access to licensed care professionals.

These professionals may include:

  • Social workers
  • Care managers
  • Care navigators

These consultations are intended to provide guidance and education, not medical diagnosis or treatment.

9. Acceptable Use

You agree not to:

  • Use Ouma for unlawful purposes
  • Upload false or misleading information
  • Attempt to disrupt or hack the platform
  • Use automated tools to scrape or extract data
  • Impersonate another person

Violation of these rules may result in suspension or termination.

10. Intellectual Property

All content on Ouma, including:

  • Software
  • Care plan frameworks
  • Educational materials
  • Branding and logos

is the property of Ouma and protected by copyright and intellectual property laws.

You may not reproduce, distribute, or commercialize this content without permission.

11. Platform Availability

We strive to keep Ouma available at all times. However:

  • The platform may experience interruptions
  • Features may change over time
  • Services may be modified or discontinued

Ouma does not guarantee uninterrupted access.

12. Limitation of Liability

To the fullest extent permitted by law, Ouma shall not be liable for:

  • Indirect or consequential damages
  • Loss of data
  • Care decisions made using the platform
  • Health outcomes resulting from information provided

Your use of the platform is at your own discretion and risk.

13. Indemnification

You agree to defend and indemnify Ouma against claims arising from:

  • Your use of the platform
  • Violation of these Terms
  • Misuse of the Services

14. Changes to the Terms

We may update these Terms from time to time.

If we make significant changes, we will notify users through:

  • The website
  • Email notifications
  • Platform announcements

Continued use of the Services after changes means you accept the updated Terms.

15. Termination

You may stop using Ouma at any time.

Ouma may suspend or terminate accounts that violate these Terms or create risk to the platform or other users.

16. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

17. Contact Information

If you have questions about these Terms, please contact:

Ouma

Email: support@ouma.ai

Website: www.ouma.ai